Shopping Policy

Ordering Process

  • All orders must be placed through our official website.

  • Customers are responsible for providing accurate information, including shipping details and product specifications.

  • Once an order is placed, a confirmation email will be sent to the provided email address.

Order Modifications & Cancellations

  • Orders can be modified or cancelled within 24 hours of purchase.

  • Once an order has been processed, it cannot be changed or cancelled.

  • If you need to make changes, contact our support team as soon as possible.

Pricing & Payments

  • Prices are listed in $ and are subject to change without notice.

  • We accept various payment methods, including credit/debit cards and online payment services.

  • All transactions are secured with encryption to protect customer information.

Shipping Policy

Processing Time

  • Orders are processed within 7 business days. Processing times may vary based on order volume and product availability.

  • Custom or made-to-order products may require additional processing time.

Shipping Methods & Delivery Times

  • We offer standard and expedited shipping options.

  • Estimated delivery times:

    • Standard Shipping: 6 to 7 business days

    • Expedited Shipping: 3 to 4 business days

  • Delivery times may vary due to factors beyond our control, such as weather conditions and carrier delays.

Shipping Costs

  • Shipping costs are calculated at checkout based on order weight, destination, and shipping method.

  • Free shipping may be available for orders above a certain amount.

International Shipping

  • We ship to select international locations. Additional customs duties, taxes, and fees may apply, which are the customer’s responsibility.

  • Delivery times for international orders may be longer due to customs clearance.

Tracking & Order Status

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your shipment through the carrier’s website.

Lost or Delayed Shipments

  • If your package is delayed beyond the estimated delivery window, please contact us for assistance.

  • We are not responsible for delays caused by carriers, customs processing, or incorrect shipping details provided by the customer.

Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 5 days of delivery.

  • Provide clear photos of the damaged product and packaging for a resolution.